Strode Experiences

Privacy Policy

Strode Experiences is devoted to preserving your privacy and personal information. This privacy notice describes how we handle your personal information when you access and use our websites (strodeexperiences.com and our affiliated websites) ("Website") or our Strode Experiences branded app ("App"), as well as your privacy rights and how the law safeguards you.

This privacy notice is presented in a layered manner so that you can navigate to the specific sections listed below. Please also consult the Glossary to gain a better understanding of the terms used in this privacy notice.

Critical information and who we are

This privacy notice explains how Strode Experiences collects and processes your personal data through your use of our Website or App, including any data you may submit through our Website or App when you sign up for our newsletter, make a purchase, or create a user account.

The Website and App are not designed for minors (i.e., those under 18 years of age), and we do not intentionally collect data from children.

It is important that you read this privacy notice in conjunction with any other notices we may offer on specific occasions when we collect or handle personal data about you, so that you are completely informed of how and why we use your data. This privacy notice is meant to supplement the other notices we provide and not to supersede them.

Controller

The Strode Experiences Limited (referred to as "Strode Experiences", "we", "us", or "our" in this privacy notice) is the controller and responsible for your personal data.

TStrode Experiences is composed of various legal entities (The Strode Experiences Ltd, The Strode Experiences ISL Ltd and The Strode Experiences USA Ltd). This privacy notice is produced on behalf of the Strodesters Inc; therefore, when we refer to "Strode Experiences", "we", "us", or "our" in this privacy notice, we are referring to the Strodesters Inc. firm responsible for the processing of your data. When you acquire a product or service from us, we will let you know which entity will be the data controller. Strode Experiences Limited is the owner and controller of the Website and the App.

Please contact us using the information provided below if you have any queries about this privacy notice, including any requests to exercise Your legal rights.

Contact details:

Legal entity name: Moving Strodesters Inc

Email address: ask@strodeexperiences.com

Registered Address: 10248, Will Court, Cupertino, CA 95014

Modifications to the privacy notice

This Privacy policy will be updated periodically to reflect changes in our practices and services. When we do so, the "Last Updated" date at the top of this Privacy Policy will be updated. We recommend that you periodically review our legal notices for any updates to this Privacy Policy or any of our other policies.

Third Party Links

The Website and App may contain connections to the websites, plug-ins, and apps of third parties. If you click on these links or enable these connections, you may be allowing third parties to gather or share your data. These third-party websites and applications are not under our control, and we are not responsible for their privacy policies. When you leave our Website or App, we encourage you to read the privacy policies of each website or application that you visit.

The data gathered about you

Personal data or personal information refers to any information that can be used to identify an individual. It excludes data from which the identity has been eliminated permanently (i.e. anonymous data).

We may collect, utilize, store, and transfer the following data of personal information about you:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, age or date of birth, gender, your photograph (where you sign up for an account with us and choose to include a photo), a copy of your passport or national identity card, and your photograph (where you sign up for an account with us and choose to include a photo) (for example, where we or one of our suppliers offer to facilitate VISA applications for the destination country of your trip)

Interaction Data conversations we have with you when you contact us (through email, phone, social media, letters, live chat), information included in or pertaining to any communications you provide to us via our Website or other means (including the content and metadata associated with the communication)

Contact Information consists of email address, street address, phone number, and social media identifiers.

Technical Data includes mobile device ID (when using our App), internet protocol (IP) address, your login information, browser type (for website use), time zone setting and location (precise or approximate), operating system and platform, as well as other technology-related information regarding the devices you use to access the Website or App. If you access our website or app from a mobile device, that device will send us location information based on the settings on your phone. We will request your permission before using GPS to determine your specific position.

Your Username and Password, Your Location, Your Feedback and Survey Responses Make Up Your Profile Data. When you log in using Facebook, we will obtain your public profile information (i.e., your name, email address, and profile picture), a list of your friends who also use the App, and your current city mentioned in your Facebook profile (unless you change your Facebook settings).

Usage Data contains information about how you use our Website or App (including your content viewing habits), as well as our products and services.

Marketing Data consists of your preferences for receiving marketing communications from us and third parties.

Booking Information consists of any information that you supply as part of your booking with us (such as special help or dietary preferences) or various payment information (although credit card and other sensitive payment details are securely handled by our trusted payment provider).

Additionally, we collect, utilise, and distribute Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data may be derived from your personal data, but it is not deemed personal data under the law because it does not expose your identify, either directly or indirectly. For instance, we may aggregate your Usage Data in order to determine the proportion of users who access a certain Website or App feature or content.

We do not voluntarily collect any of your Special Categories of Personal Data (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership). In addition, we do not collect information regarding criminal convictions and offences. If necessary for your safety and security during the trip, we may collect information regarding your allergies and medical conditions.

How are your personal data gathered?

We collect data from and about you using a variety of means, including direct interactions, automated technologies or interactions, third parties, and publically available sources.

You may provide us with your Identity and Contact Information by filling out forms or by contacting with us by mail, phone, email, or otherwise. This includes information you supply when:

Create an account on our Website or mobile application;

Reserve any goods or service on our website or mobile app;

opt-in to receive email marketing from us;

enter a contest, survey, or promotion; or

offer us some feedback.

Automated technologies or interactions. We may automatically gather Technical Data about your equipment, browsing actions, and trends while you use the Website or App. Using cookies, server logs, and other comparable technologies, we acquire certain personal data. Please refer to our cookie policy for more information.

Third parties or sources available to the public: We may acquire your personal information from the third party data listed below:

Technical Data gathered from analytics providers such as Google or Facebook in order to compile typical internet log data and website behaviour trends. Technical Data from affiliate networks when you click on one of our affiliate links.

How we use your private information

We will only use your personal information as permitted by law. We will never sell your personal information, as it is against our company's data to do so. We will often utilise your personal information in the following data:

To the extent required for the fulfilment of a contract with you

Where we have received your permission

Where it is required for our legitimate purposes (or the legitimate interests of a third party) and it does not override your interests or basic rights and freedoms where we must fulfil a legal or regulatory requirement

We will use your personal data for the following purposes:

We have outlined, in a table manner, all the methods we intend to use your personal information and the legal basis we rely on to do so. We have also, when applicable, indicated our legitimate interests.

Note that we may use your personal data for more than one valid reason, depending on the specific purpose for which we are utilising the data.

Purpose/Activity

Format of data

Legal justification for processing, including legitimate interest

To utilise data analytics to enhance our Website, App, products/services, content delivery, marketing, customer connections, and customer experiences.

a) Technical b) Usage

Required to protect our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform

To provide you with relevant App and Website content and adverts and to measure or understand the effectiveness of the advertisements we serve you.

a) Identity b) Contact c) Profile d) Usage e) Marketing and Communication f) Relations g) Technical

a) Necessary for our legitimate interests (to research how consumers use our products/services, to develop them, to provide a pleasant user experience, to grow our business, and to guide our marketing strategy).

To manage and safeguard our business, Website, and App (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

a) Identity b) Contact c) Technical

a) Required to protect our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a businesss

To enable you to participate in a prize draw, contest, or survey

a) Identity b) Contact c) Profile d) Usage e) Marketing

a) Contract performance with you b) Necessary for our legitimate interests (to examine how customers utilise our products/services, to develop them, and to expand our firm).

In order to manage our connection with you, we will: a) Notifying you of modifications to our terms or privacy policy b) Requesting that you submit a review or complete a survey c)

a) Identity b) Contact c) Profile d) Marketing

a) Necessary to fulfil a legal requirement b) Necessary for our legitimate interests (to keep our records up-to-date, to analyse how customers use our products/services, and to react to user

To enable account creation via our website or mobile app.

a) Identity b) Contact c) Profile

Required for our legitimate interests in providing a superior service and customer experience

Opting-Out of personalised content and advertisements

In order to provide you with a superior user experience, we may use your Identity, Contact, Technical, Usage, and Profile Data to determine what we believe you may desire or require. This is how we determine which advertisements and information to serve you.

We endeavour to give you with options on the use of your personal information, especially for marketing and advertising data and the delivery of personalised content.

We have created the following control methods for personal data:

How to opt-out a personalised website or app experience

Opting out for App Users: If you do not want your experience on the App to be customised based on your watching habits on the App, navigate to your profile->settings and slide the 'Personalisation' to 'Off'. If you change your mind and want a personalised experience, simply slide the 'Personalisation' switch back to 'On'.

Opting out for Website users who are logged into their Strode Experiences Account: If you do not want your Website experience to be customised based on your viewing habits on the Website, go to profile->settings and uncheck the 'Personalisation' option. You can simply recheck the box if you decide you would like a personalised experience after all.

Opting out for Website users who do not have a Strode Experiences Account: If you do not want your Website experience to be personalised based on your viewing habits, please click here to opt out of personalization. Click here if you change your mind and would like a personalised experience. If you click the link to opt out, a "do not track" cookie will be placed on your computer. Note that if you erase all cookies from your browser or use a different browser to access the Website, you will need to click this link again to prevent us from customising your experience on our Website.

Tracking and advertising: We use Google and Facebook products to display you advertisements that we believe are likely to be relevant to you. Please follow the steps in the next paragraph if you do not wish to receive personalised advertising and marketing.

If you wish to modify the personalised advertisement settings, you may utilise the ads settings to manage Google advertisements and opt out of receiving interest-based advertisements by following THESE steps.

In addition, you can choose to reset your mobile device's Advertising ID to eliminate any associated ad targeting or data collecting. You can do so by clicking on the following links: Android / iOS

Facebook may also gather information about how you use our website, such as the sites you visit, via first-party cookies so that Facebook and Strode Experiences can serve you with more relevant messages across Facebook. You can opt out of Facebook's first-party cookies by adjusting your Facebook Privacy Settings, and you can manage the information Facebook uses to serve you ads by adjusting your Ads Preferences.

US regulatory authorities have advocated "Do Not Track" (DNT) for California residents to encourage the internet sector to design and implement a mechanism that allows internet users to regulate the tracking of their online activities across websites. Strode Experiences does not respond to DNT browser signals at this time.

You can request that we stop sending you marketing emails at any time by following the opt-out links on any marketing email we send you or by contacting us at any time.

You can configure your browser to reject all, some, or none of the browser's cookies.

Disclosures of your personal data

We may need to share your personal data with the parties listed below for the purposes outlined in the section titled "How we use your personal data":

As defined in the Glossary, internal third parties.

As described in the Glossary, external third parties.

We may choose to sell, transfer, or merge portions of our business or assets to third parties. Alternately, we may attempt to buy or combine with other companies. If our firm is sold, the new owners may continue to use your personal information as described in this privacy notice.

We expect all third parties to maintain the law of your personal information and to comply with applicable data. We do not permit our third-party data processors to use your personal information for their own purposes and only permit them to use your personal information for specific reasons and per our instructions.

International payments

Your personal information is shared within the Strode Experiences Group. This will include sending your data outside the United Kingdom and European Economic Area (UK and EEA).

Some of our external third parties are located outside of the UK and EEA; therefore, their processing of your personal data will include a transfer of data outside of the UK and EEA. When we move your personal information outside of the UK and EEA, we ensure an equivalent level of security.

This could be accomplished by one of the following methods:

Only countries recognised by the European Commission to provide a sufficient level of protection for personal data will receive your personal information. Refer to European Commission: Adequacy of the protection of personal data in non-EU countries for additional information.

When we utilise certain service providers, we may use contracts recognised by the European Commission that guarantee the same level of protection for personal data as in Europe. See European Commission: Model contracts for the transfer of personal data to third countries for additional information.

In a few instances, we may employ service providers employing binding corporate rules that have been expressly approved by the European Commission.

Please contact us if you would like further information on the precise mechanism, we employ for transferring your personal information outside of the UK and EEA.

Data security

We have implemented necessary security measures to protect your personal information from being lost, misused, accessed in an unauthorised manner, modified, or exposed. Moreover, we restrict access to your personal information to employees, agents, contractors, and other third parties with a business need to know. They will only process your personal information per our instructions and are bound by a confidentiality obligation.

We have systems in place to deal with any suspected breach of personal data, and we will notify you and any applicable regulator if a breach occurs where we are required to do so by law.

How long will we keep your information?

We will only preserve your personal information for as long as necessary to fulfil the objectives for which we collected it, such as completing any legal, accounting, or reporting requirements.

We retain your personal information for as long as your account is active or as required to offer you with the Website and App services. This includes information you or others have submitted to us, as well as information produced or inferred from your use of our website or app.

In certain instances, you can request that we delete your data; see Request erasure for more information.

In certain situations, we may anonymize your personal information (such that it cannot be identified with you) for the purposes of research or statistics, in which case we may use this information indefinitely without additional notice to you.

Your legal rights?

Under certain conditions, data protection regulations provide you with rights regarding your personal data.

Request access to your personal data

Request rectification of your personal data

Request erasure of your personal data

Object to the processing of personal data

Request restriction of your personal data processing

Request that your personal data be transferred

Right to revoke consent

If you desire to exercise any of the aforementioned rights, please email dpo@strodeexperiences.com.

Usually, no cost is necessary

You will not be charged a price to view your personal information (or to exercise any of the other rights). However, we may charge a fee if your request is manifestly frivolous, exorbitant, or repetitive. Alternately, we may refuse to honour your request under these conditions.

What we could require from you?

We may require particular information from you in order to establish your identity and verify your right to access your personal information (or to exercise any of your other rights). This is a precaution to ensure that personal information is not disclosed to anybody who does not have the right to receive it. In order to expedite our answer, we may also call you to obtain further information on your inquiry.

Time limit to respond

We make every effort to respond to all valid requests within one month. If your request is exceptionally difficult or you have made multiple requests, it may take us longer than a month to fulfil it. In this instance, we will inform you and keep you informed.

Contact Info

If you have any questions or complaints concerning our Privacy policy or about data protection in general, please email us at dpo@strodeexperiences.com.

You may file a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data privacy problems, at any time (www.ico.org.uk). We would welcome the opportunity to address any issues before you contact the ICO, so please reach out to us first.

Lawful basis

Legitimate Interest refers to our business's interest in running and managing our business in order to provide you with the greatest service/product and the most optimal and secure experience. Before we treat your personal data for our legitimate interests, we make certain to examine and weigh any potential impact on you (both positive and negative) and your rights. We do not utilise your personal information for purposes where the impact on you would outweigh our interests (unless we have your consent or are otherwise required or permitted to by law). Contact us for further information on how we weigh our legitimate interests against any potential impact on you in relation to certain activity.

Contract Performance refers to the processing of personal data when it is necessary for the performance of a contract to which you are a party, or to take actions at your request prior to entering into such a contract.

Comply with a legal or regulatory duty entails the processing of your personal data where it is essential for us to comply with a legal or regulatory obligation to which we are subject.

Internal third parties

The United States-based parent entity of the Strode Experiences Group that acts as a joint controller or processor.

Third parties from without

External third-party service providers assist us in providing our Website and Mobile App (e.g., maintenance, analysis, audit, marketing and development). These third parties have access to your personal information as needed to execute these duties on our behalf and are bound not to disclose or use it for any other reason.

We utilise social networks and other external third parties via social plugins (e.g., share/like buttons).

External third-party service providers such as sales/reservation system providers, software firms, hotel suppliers, and experience providers may assist us in providing travel services to you. This list is not exhaustive.

Your legal rights

Obtain access to your personal information by submitting a "data subject access request." This permits you to acquire a copy of the personal data we hold on you and verify that we are processing it lawfully. Request data to the personal information we maintain about you. This allows you to have any incomplete or erroneous data we hold about you rectified, however we may need to verify the correctness of the new data you submit.

Request erasure of your personal data. This allows you to request that we erase or remove your personal data when there is no compelling reason for us to continue processing it. You have the right to ask us to delete or remove your personal data if you have successfully exercised your right to object to processing (see below), if we may have processed your information unlawfully, or if we are obligated to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your erasure request for particular legal reasons that will be communicated to you at the time of your request, if relevant.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your unique circumstances which makes you feel it impacts your fundamental rights and freedoms. You also have the right to object when your personal information is processed for direct marketing purposes. In certain instances, we may be able to demonstrate that we have compelling legal grounds to process your information, which override your rights and freedoms.

Request that the processing of your personal data be restricted. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to verify the data's accuracy; (b) if our use of the data is unlawful but you do not want us to erase it; (c) if you need us to hold the data even if we no longer require it because you need it to establish, exercise, or defend legal claims; or (d) if you have objected to our use of your data but we need to

Request that your personal data be transferred to you or to a third party. Your personal information will be provided to you or a third party of your choosing in a structured, frequently used, machine-readable manner. Note that this right only applies to information that you first consented to our use of or if we used the information to fulfil a contract with you.

You may withdraw your consent at any moment when we are relying on it to handle your personal data. However, this will not affect the legality of any processing performed before to your withdrawal. If you withdraw your consent, we may be unable to supply you with some goods and services. If this is the case, we will inform you at the moment you withdraw your consent.