Strode Experiences

Booking Policy

These Booking Conditions will apply to (A) your use of our website, (B) the products and services we provide, and (C) our contract with you. In order to ensure that nothing's missed, please read the conditions carefully before booking.The article never states what these are called or if they are an obscure checklist for common procedures.

These Booking Conditions contain important information regarding the limitations on and terms of purchase of, and other agreements regarding, our supply of products and services, which are provided and disclosed to you in these Booking Conditions.

Please note that to book any of the products described on our website or to you via email or over the telephone you must agree to be bound by these Booking Conditions. If you have any questions about the Booking Conditions, please contact us for clarification prior to booking.

References to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. References to “Travel Arrangement(s)” in these Booking Conditions means single element travel arrangements, as more specifically defined clause A1, and “Packages” means the trail or tour in any of the form available on the Strode Experience platforms, as more specifically defined in clause A2. References to “Supplier” means the supplier of the Travel Arrangements or the Packages including but not limited to accommodation providers, transfer providers, experience and activity providers and hire companies. References to “Principal Supplier” or “Principal” means the Supplier with whom your contract is with. Please print a copy of these Booking Conditions for future reference. Please understand that if you refuse to accept these Booking Conditions, you will not be able to make any bookings with us for any products or services we offer for sale.

About Us

We are Moving Strodesters Inc (‘Strode Experiences’, ‘we’, ‘us’, ‘our’) a company registered by the virtue of General Corporation Law of the State of Delaware, with its registered office and main trading address at 10248, Will Court, Cupertino, CA 95014, USA. Our business telephone is +1(717) 678-7633. By making a booking, the first named person (referred to herein as the “primary contact”) on the booking agrees on behalf of all persons listed on the booking that he/she:

has read these Booking Conditions and has the authority to and does agree to be bound by them;

consents to our use of personal data in accordance with our Privacy Policy and is authorized on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);

is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;

is not, and no member of the party is, a resident of any of Hawaii or Iowa;

accepts financial responsibility for payment of the booking on behalf of all persons listed on the booking and is authorized to use the credit or debit card that is used to pay for the booking;

has provided information that is true and accurate; and

will only make legitimate reservations. False and/or fraudulent reservations are strictly prohibited.

Please Note: We act as both a direct seller of single-element travel arrangement bookings and the sale of Custom and Curated Travel Experiences, and as an agent of others in the sale or resale of single-element activity and experience bookings and the sale of packaged tours. You will be advised at the time of booking which one of these scenarios applies to your booking and it will also be confirmed on your Confirmation Invoice. Our obligations to you will vary depending upon which arrangements you book with us, and we have tried to set them out below as clearly as possible:

a. Section A contains the conditions which will apply where we are acting as the direct seller, with the following additional conditions in Part A-1 or Part A-2, as applicable:

B. Part A-2 applies to Activity and Experience Booking

b. Section B and Section C are intentionally omitted

c. Section D contains the conditions which will apply where we are acting as an agent of others to your bookings (i.e., a reseller), whether in the case of Packages or Travel Arrangements.

SECTION A – TERMS AND CONDITIONS APPLICABLE TO ALL BOOKINGS
(OTHER THAN WHEN WE ACT AS AN AGENT/RESELLER)

1. Contract

1.1 When making your booking we will arrange for you to enter into a contract with us for a custom, curated or packaged travel experiences, as specified on your confirmation and booking invoice. Your booking with us is subject to the relevant parts of these booking conditions and we advise you to read these carefully prior to booking.

1.2 All bookings are subject to availability at the time of booking. We do not guarantee that any of the Travel Arrangements or Packages we advertise will still be available at the time of booking.

1.3 After we receive your booking and all required payments, we will issue a confirmation invoice (‘Confirmation Invoice’) via email with a booking reference number. We will send the Confirmation Invoice to the primary contact and you will become directly responsible for the payment of the total price and if applicable, any cancellation charges. A binding contract to purchase the Custom or Curated Itinerary will come into existence when we send the Confirmation Invoice.

1.4 In addition to being bound by our Booking Conditions you will also be bound by the terms and conditions of the Suppliers we choose to facilitate your booking, and such terms and conditions are available on request.

2. Booking

2.1 The primary contact is responsible for ensuring the accuracy of the personal details and any other information supplied to us in respect of yourself and all other members of your booking party and for passing any information regarding the booking or any changes made in relation to the booking to all members of the booking party including, but not limited to, information on schedule changes or copies of booking confirmations.

2.3 In the event of any discrepancy in the details contained on the Confirmation Invoice please contact us immediately at support@strodeexperiences.com as it may not be possible to make changes at a later date and/or you may have to pay amendment or cancellation fees in accordance with clause 6.10.

2.4 Except as expressly set out in these Booking Conditions, only the necessary booking information that you provide to us will be passed on to the relevant Suppliers of your booking or other persons necessary for the provision of your booking. The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (personal or otherwise sensitive) information that you give to us such as details of any disabilities, vaccinations, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies. If you are travelling outside India, the government authority of the country or territory to which you are traveling (such as a customs or border patrol authority) may be provided this information for the purposes of preventing and combating terrorism and other transnational serious crimes. Please click here for full details of our privacy policy.

3. Price

3.1 We reserve the right to alter the prices of any of the Packages or Tour Arrangements and the prices do change from time to time. You will be advised of the relevant current price before your booking is confirmed.

3.2 All prices quoted include any sales taxes. Any additional local taxes or charges which may be payable locally during your trip are not included.

3.3 We will do our best to ensure that all the information and prices that we advise you of or publish are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the Custom or Curated Itinerary that you wish to book before your booking is confirmed. Where the Custom or Curated Itinerary has been incorrectly priced and the booking has already been confirmed, we reserve the right to cancel the booking and refund all monies paid to you.s

3.4 If during the booking process you request a price match you will be required to provide sufficient proof to show the price and itinerary being offered by the other supplier. If we agree to price match you will not be entitled to any ‘free services’ or ‘added extras’ we have previously advised you of.

3.5 We do not permit price matching after a booking has been made.

3.6 In some cases, taxes and fees including but not limited to, city taxes, resort fees, car parking and refundable deposits are charged by hotels/resorts, which can only be paid locally and not at the point of booking. We will do our best to inform you of such fees but accept no responsibility for the payment of these fees. If you are unclear as to whether city taxes and/or resort fees will be payable please ask and we will do our best to advise you.

4. Payment

4.1 The primary contact acts on behalf of all other persons on the booking and is responsible to us for all payments in respect of the booking.

4.2 When you make your booking a deposit may be payable. The amount of the deposit will be dependent on the components of your Custom and Curated Itinerary or Itineraries that you are booking. You will be advised of the deposit requirements during the booking process.

4.3 By confirming you would like to proceed with your booking either during a call with our reservations team or by completing the check-out process and making a booking for Tour or Trail Arrangement by clicking “[PAY]” on the checkout page, you are confirming the purchase of the product from us. Your booking for the Tour or Activity is subject to these Booking Conditions. All reservations are only confirmed when you receive the Confirmation Invoice from us. If you do not receive a Confirmation Invoice within 48 hours of placing your reservation please contact our customer support centre at support@strodeexperiences.com or ask@strodeexperinces.com.

4.4 Where a booking requires a deposit, the balance of the Custom or Curated Itinerary price must be paid at least 7 day prior to your commencement date, however, in certain circumstances you may be asked to pay your balance earlier due to our commitment to our Suppliers.s

4.5 If the departure date is within 2 days or less at the point of booking the full balance will be payable immediately.

4.6 If the deposit and/or balance is not paid in time, we reserve the right to cancel your booking and charge any administration and cancellation charges in accordance with clause 6.10.

4.7 On some occasions we may need to take the full payment for a booking due to a special fare, this payment then becomes non-changeable and non-refundable. You will be informed of any non-changeable and/or non-refundable parts of your booking prior to completing the booking process.

4.8 The Confirmation Invoice will reflect the amount paid at the time of booking, the date of payment, the purpose of the payment (e.g., deposit or full amount), and an itemized statement of the balance due if any.

4.9 All pricing is reflected in U.S. dollars and is converted to the native currency using the active currency rate. Unless otherwise stated, prices include all government taxes as at the date of publication but not fees addressed in clause 3.6. Prices are valid for travel for the date ranges shown on the Confirmation Invoice.

4.10 We will accept payment from you in accordance with the payment methods listed on our website and/or mobile platform.

5. Special Requests/Medical Issues

5.1 If you wish to make a special request, you must do so at the time of booking. We will try to pass any reasonable requests on to the relevant Supplier, but we cannot guarantee that any requests will be met.

5.2 The fact that a special request has been noted on your Confirmation Invoice or any other documentation or that it has been passed on to the Supplier is not confirmation that the request will be met.

5.3 Failure to meet any special requests will not be a breach of contract on our part unless the request has been specifically confirmed.

5.4 We are happy to advise and assist you in choosing a suitable Custom or Curated Itinerary. As some of the Tour or Trail Itinerary Arrangements may lack even the simplest facilities, such as ramps for wheelchairs, elevators, etc., it is important that, when booking, you advise us of any disabilities and special requirements to make sure the product meets your specific needs. We accept no liability if we are not advised of any special requirements your party have before a booking is completed. In the event that we are advised of a special requirement after a booking has been completed, your booking may be subject to additional charges to make the required arrangements or may have to be cancelled together with any applicable charges.

5.5 If we reasonably feel unable to properly accommodate the particular need of the person(s) concerned, we will not confirm the booking or, if full details are not given at the time of booking, cancel when we became aware of these details.

6. If you Change or Cancel your Booking

6.1 If you need to make a change to your Booking or would like to change the trip you have booked, we aim to accommodate you subject to cancellation charges and availability. Cancellation charges apply to Bookings cancelled from the day the remainder of your balance is due if you paid a deposit, or within 2 days of the departure date on your Booking Confirmation. For a full breakdown of the fees, please see Cancellation Charges 6.10. Alternatively, within 5 to 3 days from the departure date, we will offer to transfer your deposit and any funds paid to an alternative departure date free of charge. Please note that changes are subject to availability and the Booking must be transferred in full. If you need to cancel within 2 days of trip departure, 100% cancellation fees will apply.

6.2 If, after our Confirmation Invoice has been issued, you wish to change your Custom or Curated Itinerary in any way, we will endeavor to make these changes, but it may not always be possible. Any request for changes must be made to our Customer Support Centre via email at ask@strodeexperiences.com or via telephone on +1 (717) 678 7633 by the primary contact on the booking.

6.3 Certain bookings may not be amended after they have been confirmed and any alteration could incur a cancellation charge up to 100% of that part of the booking. In some cases any changes made may mean you having to pay for the cancelled arrangements and making a new booking at full price. You will be advised of any non-refundable costs prior to booking.

6.4 If some of your party cancel, in addition to paying the applicable cancellation charges we will recalculate the cost for the remaining travelers and you may have to pay additional charges.

6.5 Certain arrangements may incur a cancellation charge of up to 100% of that part of the arrangement of the Custom or Curated Itinerary after it has been confirmed.

6.6 You will be asked to pay any relevant difference in the price of your booking, together with further costs we incur in making the alteration for any amendment or cancellation. You should be aware these costs could increase the closer to the departure date that changes are made. If you choose not to pay the difference in the price of your new booking you may choose to cancel your booking in accordance with clause 6.10.

6.7 Unless otherwise advised at the time of booking and/or on your Confirmation Invoice, you may not make any changes within 2 days of departure.

6.8 We recommend that in the event of any cancellation you contact your insurance company as you may be able to reclaim the loss depending on the reason for the cancellation and the policy you have taken. Please refer to clause 16 for further information about travel insurance requirements for your trip.

6.9 Standard Cancellation Charges:

Refund Policy	Cancellation Period
80% Refund	Over 48 hours (Before the time of the experience)
50% Refund	24 - 48 hours (Before the time of experience)
No Refund	Less than 24 hours (before time of experience)

Please note that if you change your booking, “Experience Itinerary Price” does not include any other costs paid which are not refundable in the event of your cancellation. These cancellation charges apply to all bookings, except items or services that are non-refundable. You will be advised of any items of this nature at the time of booking. Please see 6.10 for Special Trip Cancellation charges.

6.10 Special Trail or Tour Cancellation Charges:

Refund Policy	Notification Period
80% Refund	Over 48 hours (Before the time of the experience)
50% Refund	24 - 48 hours (Before the time of experience)
No Refund	Less than 24 hours (before time of experience)

Please note that if you change your booking, “Tour/Trail Itinerary Price” does not include any other costs paid which are not refundable in the event of your cancellation. These cancellation charges apply to all bookings, except items or services that are non-refundable. You will be advised of any items of this nature at the time of booking.

SECTION B – TERMS AND CONDITIONS APPLICABLE WHEN WE ARE ACTING AS AGENT TO A PRINCIPAL SUPPLIER

This section only applies where you have booked Package or any single element Travel Arrangement(s) (e.g., experiences) where we are acting as an agent (or reseller) of a third party (referred to as the “Principal Supplier”). These terms and conditions are stand alone and Section A do NOT apply to these bookings. Your contract will be with the Principal Supplier who is ultimately responsible for your booking and their booking conditions will also apply.

1. Contract

1.1 If you purchase a Package or single element Travel Arrangement your contract will be with the Principal Supplier and no-one else. In such circumstances, we act solely as agent for that Principal Supplier who is ultimately responsible for your booking. The Principal Supplier’s terms and conditions will apply to your contract.

1.2 When making your booking we will arrange for you to enter into a contract with the Principal Supplier(s) (e.g., tour operator/accommodation/experience provider) named on your Confirmation Invoice(s). As the agent we accept no responsibility for the acts or omissions of the Principal Suppliers or for the Custom or Curated Itineraries or services provided by them. The Principal Supplier’s terms & conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Some of our Principal Supplier’s Booking Conditions can be found below:

Experiences

Please see the cancellation policy and other T&Cs made available to you during the booking process and in your booking confirmation.
https://strodeexperiences.com/bookable/livn-terms-and-conditions

If you are in any doubt which Booking Conditions apply or cannot find your relevant Booking Conditions above, please ask us for copies of these and we will send them to you. In the event of any conflict between these Booking Conditions and the Principal Supplier’s separate booking terms and conditions, these Booking Conditions will prevail.

1.3 All Travel Arrangements which we provide or which are sold through us are not an offer by us to sell any Travel Arrangements, but an invitation to you to make an offer to the Principal Suppliers of the arrangements. We are free to accept that offer on behalf of those Principal Suppliers or to reject it.

1.4 By using our services and making a booking for a Custom or Curated Itinerary where we act as agent, the first named person on the booking agrees on behalf of all persons detailed on the booking that he/she:s

has read these Booking Conditions and has the authority to and does agree to be bound by them;

is over 21 years of age and not a resident in the United Kingdom (subject to clause d.) and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;

is not, and no member of the party is, a resident of Hawaii;

accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking and is authorized to use the credit or debit card that is used to pay for the booking;

has provided information that is true and accurate;

will only make legitimate reservations. False and/or fraudulent reservations are strictly prohibited.

2.1 Booking

2.1 We will advise you of the Principal Supplier’s details prior to your booking.

2.2 If you have not made any bookings but have a question about a custom or curated experience itinerary then please get in touch with us at ask@strodeexperiences.com.

2.3 The primary contact is responsible for ensuring the accuracy of the personal details and any other information supplied to us in respect of yourself and all other members of your booking party and for passing any information regarding the booking or any changes made in relation to the booking to all members of the booking party including, but not limited to, information on schedule changes or copies of booking confirmations.

2.4 It is important to check the details on the confirmation invoice to ensure that all elements of your booking are exactly as requested. Please check that all names, dates and timings are correct on receipt of all documents. Please ensure that the names given are the same as in the relevant passport.

2.5 Except as expressly set out in these Booking Conditions, only the necessary booking information that you provide to us will be passed on to the relevant Suppliers of your booking or other persons necessary for the provision of your booking. The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (personal or otherwise sensitive) information that you give to us such as details of any disabilities, vaccinations, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies. If you are travelling outside the United States, the government authority of the country or territory to which you are traveling (such as a customs or border patrol authority) may be provided this information for the purposes of preventing and combating terrorism and other transnational serious crimes.

3. Price

3.1 You will be advised of the Principal Supplier’s current price before your booking is confirmed.

3.2 All prices quoted include sales taxes. Any additional local taxes or charges which may be payable locally during your trip are not included.

3.3 We will do our best to ensure that all the information and prices that we advise you of or publish are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. We are reliant upon the prices and information that the Principal Supplier provides us with. You must check the current price and all other details relating to the Custom or Curated Itinerary that you wish to book before your booking is placed. We reserve the right, on behalf of the Principal Suppliers, to amend all advertised prices on our website or mobile platform and to correct errors in pending bookings and any obvious errors or mistakes in prices of pending bookings and confirmed bookings.

3.4 In some cases, taxes and fees including but not limited to, city taxes, resort fees, car parking and refundable deposits are charged by hotels/resorts, which can only be paid locally and not at the point of booking. We will do our best to inform you of such fees but accept no responsibility for the payment of these fees. If you are unclear as to whether city taxes and/or resort fees will be payable please ask and we will do our best to advise you.

4. Payment

4.1 The primary contact acts on behalf of all other persons on the booking and is responsible for all payments in respect of the booking.

4.2 By confirming you would like to proceed with your booking either during a call with our reservations team or by completing the check-out process and making a booking for a Custom or Curated Itinerary by clicking the “PAY” button on the checkout page, you are confirming to purchase the product from the relevant Supplier. Your booking for the Custom or Curated Itinerary is subject to these Booking Conditions and the relevant Principal Supplier Booking Conditions. All reservations are only confirmed when you receive the Confirmation Invoice from us. If you do not receive a Confirmation Invoice within 48 hours of placing your reservation please contact our Customer Support Centre at support@strodeexperiences.com.

4.3 When you make your booking, depending on the Principal Supplier, a deposit may be payable, the amount of the deposit will be dependent on the Custom or Curated Itinerary that you are booking. You will be advised of the deposit requirements during the booking process and if a deposit is to be taken, when the final balance is due as this will vary between Principal Suppliers. In the case of some Principal Suppliers the full balance will become due immediately. You will also be advised of this during the booking process.

4.4 If the deposit and/or balance is not paid in time, we reserve the right, on behalf of the relevant Principal Supplier, to cancel your booking and charge any of the Principal Supplier’s cancellation charges.

4.5 On some occasions, any payment may be non-refundable, and the booking unchangeable. You will be advised if this is the case.

4.6 Unless otherwise stated, prices include all government levies as at the date of publication but not the fees set out in clause 3.4. Dates, itineraries and prices are indicative only. Prices are valid for travel for the date ranges shown. Payments are taken in US Dollars.

4.7 We will accept payment from you in accordance with the payment methods listed on our website and/or mobile platform.

5. Special Requests/Medical Issues

5.1 If you wish to make a special request, you must do so at the time of booking. We will try to pass any reasonable requests on to the relevant Principal Supplier but we cannot guarantee that any requests will be met.

5.2 The fact that a special request has been noted on any documentation or that it has been passed on to the Principal Supplier is not confirmation that the request will be met.

5.3 If you or any member of your party has any medical issues or disability which may affect your trip, please provide us with full details before we confirm your booking so that we can try to obtain advice from the Principal Supplier as to the suitability of your chosen Custom or Curated Itinerary. The Principal Supplier may require you to produce a doctor’s certificate certifying that you are fit to participate in your chosen Custom or Curated Itinerary.

5.4 Acting reasonably, if the Principal Supplier is unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking on the Principal Supplier’s behalf. If you did not give us full details at the time of booking, we will inform the Principal Supplier once we are aware but if they are unable to accommodate the needs of the person(s) concerned they may cancel and impose cancellation charges.

6. If you Change or Cancel your Booking

6.1 Any cancellation or amendment request must be made to us by emailing our Customer Support Centre at support@strodeexperiences.com by the primary contact on the booking. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, most cancellations or amendments are outside of our control. We cannot guarantee that the Principal Supplier will meet such requests. The Principal Supplier will charge the cancellation or amendment charges shown in their terms and conditions (which may be as much as 100% of the cost of the Custom or Curated Itinerary and will normally increase closer to the date of departure). We will notify you of the exact charges at the time of amendment or cancellation.

6.2 We recommend that in the event of any cancellation you contact your insurance company as you may be able to reclaim the loss depending on the reason for the cancellation and the policy you have taken.

7. Changes and Cancellations by the Principal Supplier

7.1 We will inform you as soon as reasonably possible if the Principal Supplier needs to make a significant change to or cancel your confirmed Custom or Curated Itinerary. We will also liaise between you and the Principal Supplier in relation to any alternative travel arrangements offered by the Principal Supplier but we will have no further liability to you.s

7.2 We reserve the right, on behalf of the Principal Suppliers, to make changes, cancel or substitute the Custom or Curated Itinerary if the Principal Supplier needs to make any change(s), cancellations or substitutions. As we are acting as an agent on behalf of the Principal Supplier we will not be responsible for any costs associated with any changes, cancellations or substitutions made.

7.3 Where any refunds are due (i.e. you have booked a Custom or Curated Itinerary that is refundable and you have requested a refund via our customer support centre), then refunds will be made by the same method used to pay for the booking. Any payment made by credit card or debit card will be returned to that card and will not be refunded to any other card.

8. Unavoidable and Extraordinary Circumstances

8.1 In these Booking Conditions, Unavoidable and Extraordinary Circumstances (also known as Force Majeure) means a situation which is beyond our or the Principal Supplier’s control, the consequences of which could not have been avoided even if reasonable measures had been taken. Such situations are likely to include but are not limited to, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, flood, epidemics and pandemics, fire, airport, port or airspace closures, restrictions or congestion, flight or entry restrictions imposed by any regulatory authority or other third party, a government authority advisory against travel to a particular destination and any other government restrictions on travel. Except where otherwise stated in these Booking Conditions, neither we nor the Principal Supplier have liability including for compensation, costs and expenses in such situations.

8.2 We shall have no liability to you for any failure to perform, or delay in performance of, any of our obligations that is caused by Unavoidable and Extraordinary circumstances. If such an event takes place and it affects the performance of our obligations to you we will contact you as soon as reasonably possible to notify you. If you have any concerns about a booking, please contact ask@strodeexperiences.com.

9. Travel Requirements

9.1 You accept responsibility for both you and your party in respect of the following:

All travel and/or transport at your own cost and risk (unless transport is expressly included within the relevant Custom or Curated Itinerary).

You must ensure that you and your party have valid passports and appropriate visas. Your specific passport and visa requirements, and other immigration requirements are your responsibility. Requirements can change at any time and so we encourage you to check the current requirements with your local passport office, the relevant embassy, consulate, Principal Supplier, or other appropriate authority (including for health and vaccine requirements) in advance of departure or commencement and the relevant government’s website for the latest advice on conditions and information on specific countries.

You must be responsible for the behavior of yourself and your party. (Please refer to clause 13).

10. Your Experience

10.1 You acknowledge that the Principal Suppliers providing your Custom or Curated Itinerary will need to comply with national and/or local guidance and requirements relating to Covid-19 and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitization, limited entertainment options and limited food/drink availability and temperature testing. We do not expect these measures to have a significant impact on your enjoyment of your Custom or Curated Itinerary and all measures will be taken with the purpose of securing your safety and those around you.

11. Our Liability to You

11.1 Your rights in relation to the Custom or Curated Itinerary are as set out in the relevant Principal Supplier Booking Conditions. As agent, our responsibilities are limited to making your booking in accordance with your instructions. We cannot and do not accept any liability whatsoever for any improper performance of the service supplied by the Principal Supplier including but not limited to the Custom or Curated Itinerary itself, for any information concerning the Custom or Curated Itinerary which we pass on to you in good faith, for the performance of your contract by the Principal Supplier or for the acts or omissions of the Principal Supplier, its employees, agents or suppliers or any other person or party in any way connected with the Custom or Curated Itinerary. The Principal Supplier will be set out in our confirmation documents.

11.3 We accept no liability for:

you and/or any member of your booking being refused entry into any country due to failure to hold the correct passport, visa or any other travel documentation that is required by any country, authority or airline;

any articles, photos and/or videos on our website or mobile platform that relate to the Custom or Curated Itinerary not meeting your expectations. The articles, photos and/or videos we make available on our website or mobile platform are intended to give a guide as to what you may expect but we must not be considered to be making any representations or warranties and cannot guarantee the accuracy of any information provided by us through articles, photos and/or videos on our website or mobile platform provided to us by Principal Suppliers;

any errors, inaccuracies and/or omissions, prices or other information provided by Principal Suppliers; and

a ny system (which includes our website and mobile platform) failure of any kind.

11.4 In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the cost of the commission we earn on your booking of a Custom or Curated Itinerary. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment, for fraud or fraudulent misrepresentation and any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

12. Complaints

12.1 In the unlikely event that you have any reason to complain or experience any problems, queries or concerns with any element of your Travel Arrangement whilst away, you must immediately inform the Principal Supplier whilst in resort. If you fail to follow this procedure there will be less opportunity for the Principal Supplier to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

12.2 If you are unable to contact the Principal Supplier then you may contact us and we will endeavor to assist you to resolve any issues but we cannot guarantee, be responsible for the actual provision of the Travel Arrangement, or the outcome of any complaint. You can contact our customer support centre about a pending booking and/or existing booking at the following email address: support@strodeexperiences.com.

Important: claims/complaints about injuries or illness

12.3 In the unfortunate event that you suffer an injury or an illness while you are away, and you believe this is the fault of the Principal Supplier, it is very important that you notify the Principal Supplier whilst you are in location. Accommodation providers, in particular, will often not accept claims for illness or injury unless the issue is reported to them at the time.

12.4 Most problems or complaints can be resolved whilst you are away, however if you remain dissatisfied please contact us in writing within 28 days of your return by emailing our Customer Support Centre at support@strodeexperiences.com. We will then endeavor to assist in our capacity as agent by liaising with the Principal Supplier on your behalf.

12.5 The Principal Supplier will require any documentation to support your complaint in order for them to investigate any problems you may have incurred.

12.6 If you fail to follow these procedures the Principal Supplier will argue that it has been deprived of the opportunity to investigate and rectify your complaint.

13. Behavior

13.1 You are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of others, and in all events in accordance with applicable laws, rules and regulations. If in the Principal Supplier’s opinion or in the opinion of any other person in authority, your behavior or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, the Principal Supplier reserves the right to terminate your booking immediately with no further liability to you. No refunds will be made and no expenses or costs incurred by you as a result of the termination will be made. You and/or your party may also be required to pay for loss and/or damage caused by your actions and you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to the Principal Supplier prior to departure or commencement. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions together with all costs we incur in pursuing any claim against you.

13.2 We cannot be held responsible for the actions or behavior of other guests or individuals who have no connection with your booking arrangements or with us.

14. Insurance

14.1 It is a condition of travel of our Principal Suppliers’ Packages or Travel Arrangements that all travelers are adequately covered by travel insurance prior to departure. Insurance should cover personal accident and medical expenses, evacuation and repatriation, baggage loss, and cancellation or curtailment of holiday in addition to the clause 15.2 below

14.2 You must purchase a specialist travel insurance policy which includes specific cover for Covid- 19 related issues and incidents which may affect your Custom or Curated Itineraries and, if necessary, travelling to a destination subject to an advisory against travel. It remains your responsibility to read and understand the insurance policy and ensure that it is suitable and adequate for your particular needs. Please read your policy details carefully and take them with you on holiday. If you choose to travel without adequate insurance coverage, neither we nor our Principal Suppliers will be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available.

15. Changes to Booking Conditions

15.1 We may make changes to these Booking Conditions from time to time. Please keep a copy of the terms that apply to your booking for your records.

16. Other Important Information

17.1 Severability – Each of the sections and paragraphs of these Booking Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections and paragraphs will remain in full force and effect.

17.2 Waiver – If you breach these Booking Conditions and we take no action, or if we delay in taking action, that does not mean that we have waived our rights and we will still be entitled to enforce our rights and remedies. If we do waive a breach by you, we will only do so in writing

18. Law and Jurisdiction

18.1 These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with exclusively by the Courts of England and Wales only. Please note that this may be different in any of our Principal Supplier’s Booking Conditions and you should check their Booking Conditions where you have any dispute against a Principal Supplier.